Tech Analyst

At AppTekLab, we believe that becoming a tech analyst is a worthwhile pursuit in today's quickly changing digital landscape. Tech analysts play a vital role in supporting businesses in making informed decisions about technology adoption, investment, and strategy. Individuals can become proficient in assessing emerging technologies, understanding market trends, and assessing the potential impact on corporate operations by acquiring the necessary skills and experience. This expertise aids in aligning technical solutions with business goals, optimizing resource allocation, and effectively managing risk. Tech analysts also act as a liaison between technical and non-technical stakeholders, ensuring that technological efforts are well understood and integrated into the overall business strategy. A career as a tech analyst allows for problem solving, innovation, and leadership, making it a rewarding path for people who want to shape the future of technology in the business sector.

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Course Includes

  • Role and Responsibilities
    • Distinction between Help Desk and System Administration
    • Overview of IT support functions
  • IT Service Management (ITSM)
    • Introduction to ITIL framework
    • Incident, problem, and change management

  • Components and architecture
  • Troubleshooting hardware issues
  • Operating System Fundamentals
    • Installation and configuration
    • System updates and patches
  • Hardware Overview
    • Computer Cases
    • Motherboards
    • CPU/Processor
    • RAM
    • Hard Drives
    • Power Supplies
    • Graphics Cards
  • BIOS, UEFI
  • Operating System

  • Running Windows Updates
  • Installing A Web Browser
  • Windows Settings Overview
  • Control Panel
  • Adding Local Users
  • File Explorer
  • Installing Drivers
  • Functionality
  • Disk Management
  • Powershell, Command Prompt.

  • Introduction to Networking
  • Networking Hardware
  • Making a Network Cable
  • Command Prompt For Networking Basics
  • Mac & IP addresses
  • Analogy
  • Subnet, Gateway
  • DHCP, Internet Connection, Modem, Router
  • Switch, Mac Address Table, ARP
  • DNS, Ports, Packets
  • TCP, UDP
  • NAT, Port Forwarding
  • Firewall
  • Ping
  • Route
  • Network Models
  • nslookup and tracert
  • Speed Test

  • Introduction
  • What is a Server?
  • Popular server terms
  • Operating systems activity

  • Introduction
  • Inkjet, Laser & Thermal printers
  • Installing printers - Network & USB
  • Print Path - Computer to printer
  • Work to expect
  • Recap & Activity
     

  • Word ,Excel and PowerPoint
  • Local Remote Desktop
  • Port Forwarding and External Remote Desktop

  • Introduction
  • Concepts
  • Type 1 & Type 2 Hypervisors
  • Benefits
  • Recap & Activity

  • Concepts
  • In detail
  • SIP & RTP
  • Hosted & On-Premise VoIP
  • Benefits & Concerns
  • Vendors

  • Introduction
  • Concept
  • Benefits
  • Vendors

  • Security within a network
  • CIA Triad of security

  • Introduction
  • Types of backups
  • Implementing backup schedules
  • BDR Software & setup
  • BDR: RPO & RTO
  • BDR: Vendors
     

  • Customer Service Skills
    • Effective communication
    • Managing user expectations
  • Incident Management
    • Ticketing systems and workflows
    • Prioritizing and resolving issues

  • Ticket #1 I can't get into my computer
  • Ticket #2 My computer won't turn on
  • Ticket #3 Unable to print
  • Ticket #4 Our server is down
  • Ticket #5 I think I've been hacked
  • Ticket #6 I can't get into this software
  • Ticket #7 The computer in the back room is making a loud noise
  • Ticket #8 The monitor at the front-desk computer is discolored
  • Ticket #9 Our internet is down
Session Start
Installment Option
Free Trial
Full Payment
July 27, 2024 Yes
1
$500.00