Tech Analyst
Boot Camp
Session Start |
Free Trial |
|---|---|
| July 27, 2024 |
1
|
Get All Classes
Session Start |
Installment Option |
Full Payment |
|---|---|---|
| July 27, 2024 |
Yes
|
$500.00
|
Course Includes
- Role and Responsibilities
- Distinction between Help Desk and System Administration
- Overview of IT support functions
- IT Service Management (ITSM)
- Introduction to ITIL framework
- Incident, problem, and change management
- Components and architecture
- Troubleshooting hardware issues
- Operating System Fundamentals
- Installation and configuration
- System updates and patches
- Hardware Overview
- Computer Cases
- Motherboards
- CPU/Processor
- RAM
- Hard Drives
- Power Supplies
- Graphics Cards
- BIOS, UEFI
- Operating System
- Running Windows Updates
- Installing A Web Browser
- Windows Settings Overview
- Control Panel
- Adding Local Users
- File Explorer
- Installing Drivers
- Functionality
- Disk Management
- Powershell, Command Prompt.
- Introduction to Networking
- Networking Hardware
- Making a Network Cable
- Command Prompt For Networking Basics
- Mac & IP addresses
- Analogy
- Subnet, Gateway
- DHCP, Internet Connection, Modem, Router
- Switch, Mac Address Table, ARP
- DNS, Ports, Packets
- TCP, UDP
- NAT, Port Forwarding
- Firewall
- Ping
- Route
- Network Models
- nslookup and tracert
- Speed Test
- Introduction
- What is a Server?
- Popular server terms
- Operating systems activity
- Introduction
- Inkjet, Laser & Thermal printers
- Installing printers - Network & USB
- Print Path - Computer to printer
- Work to expect
- Recap & Activity
- Word ,Excel and PowerPoint
- Local Remote Desktop
- Port Forwarding and External Remote Desktop
- Introduction
- Concepts
- Type 1 & Type 2 Hypervisors
- Benefits
- Recap & Activity
- Concepts
- In detail
- SIP & RTP
- Hosted & On-Premise VoIP
- Benefits & Concerns
- Vendors
- Introduction
- Concept
- Benefits
- Vendors
- Security within a network
- CIA Triad of security
- Introduction
- Types of backups
- Implementing backup schedules
- BDR Software & setup
- BDR: RPO & RTO
- BDR: Vendors
- Customer Service Skills
- Effective communication
- Managing user expectations
- Incident Management
- Ticketing systems and workflows
- Prioritizing and resolving issues
- Ticket #1 I can't get into my computer
- Ticket #2 My computer won't turn on
- Ticket #3 Unable to print
- Ticket #4 Our server is down
- Ticket #5 I think I've been hacked
- Ticket #6 I can't get into this software
- Ticket #7 The computer in the back room is making a loud noise
- Ticket #8 The monitor at the front-desk computer is discolored
- Ticket #9 Our internet is down
